Refund Policy:
Once confirmed and payment is made, no order may be cancelled. No returns are accepted.
Terms of Service:
Lead-time for listed Quick Ship products are 2-6 weeks. If it is out of stock, lead-time will be extended to 12-16 weeks as a made-to-order product.
Order procedure: An order will be acknowledged by Minima upon receipt of payment. It is your responsibility to review your confirmation and bring any errors to the attention of Minima within 24 hours. All adjustments must be requested in writing.
Pricelists: As a distributor of products, Minima does not control the current list price of any item distributed. Our suppliers reserve the right to change prices at any time without notice; therefore, Minima cannot guarantee any price quoted for any period of time. Minima suggests that a published pricelist be considered as reference only. Please confirm pricing just prior to placing your order. Published pricing address the price of specific products only; all customizing, boxing, cartoning, crating, packing, shipping, delivery, installation, etc may be additional charges, and will be added to the cost of the specific product.
Terms of payment: Under no circumstance does Minima extend credit. Full payment is required with each order and is due prior to shipping or release of product for delivery.
Manufacturers’ warranty: Minima is a distributor for various manufacturers. Minima is not a manufacturer. As a distributor, Minima extends and upholds only those warranties that the manufacturer offers. No other warranties are expressed or implied.
Applicability of products: Minima does not guarantee the specific applicability of any product distributed, only that the product is in good and functional condition upon release from Minima.
Light bulbs: Under no circumstance does Minima warrant light bulbs of any kind. Light bulbs are not included in the purchase of lighting fixtures unless supplied by the manufacturer.
Defective products: All products have been inspected prior to shipment and judged to be in good condition by the manufacturer. Any claims regarding defective product should be directed through Minima, who may assist in negotiating your claim with the manufacturer. All claims must be registered in writing within 48 hours.
White Glove Delivery/Installation Services: Delivery services and installers are not employed by Minima and are to be considered independent contractors. Therefore, any damage to product and/or premises incurred as a result of delivery and/or installation activities are not the responsibility of Minima. All claims regarding this type of damage must be negotiated directly with the delivery and/or installation service.
Shipping damage: It is the purchaser’s responsibility to carefully inspect their order immediately upon receipt for signs of shipping damage. Apparent damage must be reported immediately to the delivery company and damage noted on their delivery receipt. It is your responsibility to inspect the contents of the delivery for concealed shipping damage. Concealed damage must be reported to the shipping company within 24 hours. We recommend that all shipping damage be reported to Minima in writing. We will assist in any way we can.
Product specification: Minima’s suppliers manufacture genuine leather, genuine wood veneer, and marble. Genuine wood veneer will vary in color and contain natural characteristics such as knots and graining. This is a result of the manufacturing process and is not considered a defect. Similarly, marbles, fabrics, and leather may vary in color from showroom samples due to the variation in the natural stone, dye lots, and genuine leather.
Shipping Policy:
All products ship out via Fedex or UPS with a tracking number. It is your responsibility to inspect products within 48 hours of receipt and notify Minima of any issues in writing.
Orders are processed and delivered Monday through Friday, excluding holidays. The typical delivery window is 3-10 business days from the day your order leaves our warehouse. Standard Ground Delivery offers delivery right to your front door (if the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building).
Please Note: Standard Ground Delivery does not include un-crating, un-boxing, assembly or trash removal.
Several truck delivery carriers offer additional services to help move merchandise inside your home or office, and also for un-boxing, un-crating, assembly, and trash removal. Please contact us at sales@minima.us for a white glove delivery quote.
Shipping damage: It is the purchaser’s responsibility to carefully inspect their order immediately upon receipt for signs of shipping damage. Apparent damage must be reported immediately to the delivery company and damage noted on their delivery receipt. It is your responsibility to inspect the contents of the delivery for concealed shipping damage. Concealed damage must be reported to the shipping company within 24 hours. We recommend that all shipping damage be reported to Minima in writing. We will assist in any way we can.
Price valid in the United States, excludes sales tax and delivery charges. Please contact our showroom for white glove delivery quote.